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How We Handle Your Account and Payment Details

This page sets out what 3dl collects when you open an account, log in from your phone, or move money through bKash, Nagad and Rocket, and how that data is kept and used.

Account dataPayment recordsDevice sessionsSupport logs
3dl How We Handle Your Account and Payment Details
HOW DATA IS PROTECTED

Security, Retention and Your Choices

Session Security

Your login is tied to the device and OTP step you used to sign in, so switching from the 3dl app to a mobile browser triggers a fresh verification before your account opens.

Payment Records

Transaction details from bKash, Nagad and Rocket are stored only long enough to confirm deposits, process withdrawals and handle any dispute you raise through support.

Cookies and Device Data

We use cookies to remember your login state and preferred games, such as Aviator Bangladesh Guide or Roulette Express, so returning to the lobby doesn't mean starting over.

Requesting Changes

You can ask us to update your phone number, remove an old wallet reference, or close your account by contacting support; we action these requests through the account team, not automatically.

PRIVACY CONTACT

Where to Ask About Your Data

Live Chat Reach our support team through live chat on the site or app to ask what account or payment data we hold, or to flag a concern about a bKash, Nagad or Rocket transaction record.
Account Support Ticket Raise a ticket from your account dashboard if you want a copy of your data, need a correction made, or want an old device session removed from your login history.
Wallet Verification Desk For questions tied specifically to withdrawal checks or wallet ownership confirmation on bKash, Nagad or Rocket, our verification desk handles these requests separately from general chat.

Common Questions About This Policy

We store your phone number, login credentials, device details and any payment references from bKash, Nagad or Rocket needed to run your account and confirm transactions.

Payment references are used internally to match deposits and verify withdrawals; we don't pass this data to outside marketers, and access is limited to staff handling your account.

Yes, raise a request through live chat or an account support ticket and our team will confirm what's on file and update any incorrect details.

Transaction records tied to bKash, Nagad and Rocket are kept for as long as needed to resolve disputes, support verification and meet obligations under applicable local law.

Each login, whether from the app or a mobile browser, goes through its own session check, so your account data stays tied to a verified device rather than an open session.

Contact support through live chat or an account ticket to request closure; our account team processes the request and confirms once your data has been handled accordingly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.