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How We Run Things at 3dl

Using 3dl means agreeing to the terms that govern your account, your deposits via bKash, Nagad, or Rocket, and how we handle your data. Access and eligibility depend on your local law and whether you are in a supported region.

Account ConditionsPayment TermsPrivacy and DataEligible Regions OnlyBangladesh Access
3dl How We Run Things at 3dl
CONTACT AND QUERIES

How to Reach Us on Legal Matters

If you have a question about your account terms, a payment record, or how your data is held, our support team handles these directly. You can reach us through live chat on the platform, by email, or via the help section linked from your account page. Response times vary, but account and legal queries are treated as priority tickets.

Team online

Live Chat

Open the chat widget from your account page. Available for account, payment, and terms queries during support hours.

Email Support

Send detailed legal or data-related queries to our support email. We respond with a documented answer you can keep on record.

Help Centre

The help section in your account covers common questions on terms, wallet conditions, and what happens when you close or pause your account.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

We collect only what we need to run your account — your contact details, deposit records via bKash, Nagad, or Rocket, and session data. This is held securely and not shared with third parties except where required for payment processing or legal compliance. You can request a summary of the data we hold by contacting support.

Data Retention

Account and transaction data is kept for as long as your account is active and for a standard period after closure, in line with applicable record-keeping requirements.

Cookie Use

We use session and preference cookies to keep your account accessible across devices. You can adjust cookie settings from your browser, though some features may not work without them.

Account Security

Your account is protected by password and OTP verification. If you notice activity you did not authorise, contact support immediately so we can lock the account and review the record.

Data Requests

To request access to, correction of, or deletion of your personal data, contact support with your registered account details. We will respond within a reasonable timeframe.

Common Questions About Our Terms

Straight answers to what our terms actually mean for your account and payments.

Access and eligibility depend on your local law and the regions we support. These terms apply to your use of the platform where access is permitted under your local rules.

We retain your transaction and account records for a standard period after closure, as required for verification and compliance. You can request details of what we hold by contacting support.

Yes. Raise the dispute through your wallet provider and notify our support team. We review the documented transaction record before any account balance adjustment is made.

We notify you via your registered contact details before any update takes effect. If you continue using your account after the effective date, that counts as acceptance of the revised terms.

Contact support immediately via live chat or email. We can lock your account, review the session log, and walk you through the steps to secure it again.

We share data only where required for payment processing through bKash, Nagad, or Rocket, or where legally required. We do not sell your data or share it for marketing by third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.